Mission and Values
Business with Integrity
Since our founding in 2001 Highland has strived to become a reliable partner to our customers, offering service and solutions in addition to commercial site furnishings and amenities.
When your goal is to be thought of as a partner, you must build relationships based on trust, respect and appreciation. Our goal is to make every customer, vendor and employee a long term relationship based on these principles. Indeed, we measure our success through the prism of our customers’, vendors’ and employees’ satisfaction.
Satisfied customers return again.
While our average product has a 6 year average useful life, more than 1/3 of our customers each year are repeat purchasers. Below is just a small sampling of our repeat customers:
Satisfied employees provide exceptional service.
Here is one example of the lengthy detailed letters in praise of our dedicated staff:
Hello,
My name is [DELETED] and I am the administrative asst to the MWR Operations Manager here at Naval Station Norfolk. I am emailing you today to let you know that I received some of the BEST, most EFFICIENT, and not to mention COURTEOUS customer service from your employee Brooke [DELETED].
I have worked 15+ yrs in the customer service industry and I am a certified customer service trainer for MWR, so I know good customer service! You have a GEM and she deserves a pat on the back because engaged, focus and ACCURATE customer service SPECIFICALLY over the phone is extremely HARD to FIND these days.
I had a miriad of questions and a fairly long list of items that I needed an estimate for and she was OUTSTANDING. I intend on seeking Brooke out for any future orders I make through your company~and there will be future orders because of the execellent experience I had working with her!
Thank you Brooke!
Satisfied vendors go the extra mile for you and your customers
Dear Jessica,
I can’t believe it’s been nearly 10 years! We will have to change our tooling and production schedules to get this order done, and you are the only company we would do this for. You guys were number one again last year and we appreciate it. We look forward to another 10+ years. Thanks again from all of us.
Dee
